What is a recommended approach for officers during the notification process?

Being aware of their own feelings is crucial for officers during the notification process because it allows them to manage their emotional responses while delivering difficult news, such as informing someone about a family violence incident or a loved one’s situation. Officers often encounter highly charged emotional situations, and by being self-aware, they can maintain professionalism and empathy, which is essential in these sensitive interactions. This awareness helps them understand how their emotions might influence their communication and decision-making, allowing them to approach the notification with compassion and understanding.

Furthermore, self-awareness helps officers remain calm, composed, and articulate when conveying the necessary information, ensuring that the person receiving the news feels supported and understood. In contrast, dismissing their feelings could lead to emotional detachment, which might result in an overly clinical approach that lacks empathy. Focusing solely on the facts might ignore the emotional context of the situation, and conveying the news quickly without considering the emotional impact can be detrimental to the individuals involved. Thus, being aware of their own feelings enhances the officer's ability to provide support during a challenging time while fulfilling their duty effectively.